Frequently Asked Questions
I have sent an item to you what happens next?
We will send you an email when your envelope has arrived at our workshop. Royal mail special delivery guarantees arrival by 1pm on the next working day. We will usually email you on the day we receive your envelope. The email will also give you an idea of the time needed to give you an accurate quote. When we have your quote ready, we will send an email explaining the repair procedure and the cost of the repair.
I have my quote, what happens next?
You can either post your items to me direct at the address below or request a prepaid envelope. Once I’ve done the job, I will send you my payment details
I want to save time and not request a prepaid envelope. Can I just send the item by special delivery?
Yes you can! At the address below.
What if I am not happy with the repair?
This would be a very unusual situation to find yourself in. We pride ourselves in our very high standards! We would do everything possible to rectify the situation.